LIGHTHEORY STUDIO PRIVACY POLICY

 

1. What personal information do we collect from you?

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We collect information:

• when you register to receive one of our newsletters

• when you use any of our websites

• when you attend any of our events

• if you participate in any research we undertake

• if you contact us about a query or a complaint

We collect the following types of information:

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Contact information

When you use or subscribe to one of our services, such as signing up to an email newsletter, completing a project enquiry form we will ask you to provide information such as your name, email and/or postal address so that we can provide you with the services requested.

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General personal information

When conducting surveys or running competitions, in addition to contact information, we may collect other personal information such as your gender, date of birth, marital status, etc.

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Payment details

When you purchase service from us, we will also ask you for your payment details in addition to your contact information, in order to secure payment and to authorise access to our products and services.

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Online identifiers

When you visit one of our websites, we collect information about your web visit, such as how long you visited, what sites you visited or pages you looked at, your IP address and where you were when you visited, what sort of device you were using when you visited (such as a mobile phone or type of desktop PC, Mac etc), and information identifying the language used by your Device.

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Behavioural data

When you visit one of our websites, we collect data on your online behaviour (eg time spent on website, items clicked on, etc).

When you register for a newsletter or take part in research, we may collect data about your preferences, tastes and interests.

 

"Special" categories of data

Sometimes, we may collect data in online surveys on what is called "special categories of data". Whenever we conduct research on these topics, it is always optional, and we will make sure we have your consent to process this data. We will remind you at the time of why and how we are processing this data and what additional safeguards are in place for using, storing and ultimately either deleting or anonymising this data.

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2. How do we use your personal information?

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At Lightheory Studio we collect different types of information about people for four main reasons:

1. To provide personalised services unique to individual users.

2. So we can monitor and improve the services we offer.

3. To market products and services which we think would be relevant to you.

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Newsletters

When you sign up to one of our newsletters, you are giving consent for us to use the email address provided to send you relevant content from us. You can withdraw this consent for any newsletter by sending us an email requesting to unsubscribe at any time.

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Delivery of goods and services / Customer account management

We will use the information you have provided for the provision of goods and/or services that you have requested and subsequently communicating with you about those products and services.

Please note too, that when you buy something from us - such as a service or product- we may contact you about your registration details, to manage any account you have with us, or to provide customer service. This will be the case even if you have opted-out of, or declined to consent to, receiving promotional emails.

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Customer queries and complaints

We process any information you provide when dealing with any complaints or enquiries made by you or legally on your behalf.

 

3. Legal bases for data processing – what does it mean and how do we use them?

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The law on data protection sets out several different reasons why a company may collect and process your personal data and it is one of our duties to make sure you understand which of these lawful bases we are using to process your data.

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Consent

In specific situations, we can collect and process your data with your consent:

• When you sign up to any editorial newsletter

• When you tick a box to receive email from Lightheory Studio about news and offers

• When you participate in any research, this is with your consent

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Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests:

• We personalise the marketing content we provide you

• If you have bought a product or service from us, we will also use your details to send you direct marketing information by email or post, telling you about products and services that we think might interest you

We will only use legitimate interest after we have properly evaluated the data processing and conducted a necessary balancing test. We will also give data subjects the right to object to the processing at any time.

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Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

Legal compliance

If the law requires us to, we may need to collect and process your data.

For example, we can pass on details of people involved in fraud or other criminal activity affecting us to law enforcement.

 

4. Do we share your information with anyone else?

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We may share your personal information:

• If all or any of our assets were to be sold to another business, the personal data relating to that business (eg the subscriber list / newsletter list etc) would be transferred to the new business owner.

 

Service providers

We work with service providers to perform some tasks on our behalf. This might include analysis, payments, marketing, identity management, IT services. This may include personal information and non-personal site usage information to provide aggregate demographics on our audiences. We may share your personal data with these providers to perform the necessary tasks. However, they are obliged not to disclose or use it for any other purposes. Any third-party processing of your data on our behalf will be subject to security and confidentiality obligations consistent with this privacy notice and applicable law.

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Law enforcement organisations

Under certain circumstances we may occasionally be required by law, court order or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request.

Marketing partners

With your explicit permission, we may share your information with other companies we are working with. Whenever we share your information with another company, we will always ask for your permission, will name the company and will always be clear that your information will be shared with another organisation.

 

5. Collecting data on children

 

We do not knowingly collect and process information from children (anyone under the age of 13). The products and services we offer are generally aimed at people aged 18 and over.

If you are under the age of 13, we ask that you do not give us any information about you or use our websites.

If you are a parent or guardian of a child under 13 and you if you think that your child has used our websites or subscribed to a newsletter or provided their information to us without your consent, please contact us at info@lightheorystudio.com and we will delete and/or stop processing your child’s personal information within a reasonable time.

If you are aged between 13 and 18, we request that you seek your parent or guardian’s permission before providing us with your information or using our website.

 

6. How long will we keep data?

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We will retain your personal information for as long as necessary to provide the individual service/s you have requested, while taking into account any legal requirements and tax and accounting rules. We do not store customer data for longer than 6 years after the last invoice.

Where you sign up to receive email marketing from us we will retain your e-mail address after you ‘opt-out’ of receiving emails to ensure that we continue to honour and respect that request. To unsubscribe from marketing emails at any time, please email us with a request to unsubscribe.

In some circumstances you can ask us to delete your data: see ‘Your rights’ below for further information.

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7. Profiling

We may sometimes use the data you share with us, and that we collect about you when browsing our website, to personalise our services and to tailor marketing content. For example, we may use information you have provided to send you information about products we think you may be interested in. If you do not want to receive this material, you can unsubscribe at any point.

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8. Cross-border transfers and security

We make sure that we have appropriate security measures to protect your information and make sure that, when we ask another organisation to provide a service for us, they have appropriate security measures and follow the same high standards of security and data protection as we do.

If we or our service providers transfer any information out of the European Economic Area (EEA), it will only be done with the relevant protection (stated under UK law) being in place.

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9. Links to other websites

Our website may contain links to other websites run by other organisations. This privacy notice applies only to the Lightheory Studio website‚ so we encourage you to read the privacy statements on any other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you have accessed them using links from our websites.

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10. Your rights

As a consumer, you have rights when it comes to your data:

1. The right to be informed. At every point where we are collecting your data, we will inform you of why it is being collected and how it is being processed.

2. The right of access. If you wish to see what information we hold on you, you may send us what is called a Subject Access request. We will require photocopies of two pieces of identification. We will respond within 30 days of receipt of your request. There is no cost to you in requesting to see your data, but please note that we reserve the right to charge you if you make subsequent requests. You can use the contact details below for a Subject Access Request.

3. The right to rectification. We offer the opportunity to amend your personal information by contacting us using the details below.

4. The right to erasure. If you wish to cancel all communications with us, we can anonymise or de-identify your data. Please contact us using the details below. Please make sure you inform us of all email accounts, profiles, names etc that you may have used with us that you wish to erase.

5. The right to restrict processing. You can opt-out or restrict the processing of your data by:

   • Amending your cookie settings in your browser

   • Unsubscribing from postal and email communications, by emailing us with a request to unsubscribe.

   • Contacting info@lightheorystudio.com

 

If you are unhappy with the way we have collected and are using your personal data please do not hesitate to contact us, using the contact details below or by contacting our Data Protection Officer on info@lightheorystudio.com

You have the right to complain to a supervisory authority. In the UK this is the Information Commissioner's Office.

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11. How to contact us

Thank you for reading our Privacy Notice. If you would like to contact us to understand more about our privacy notice or wish to contact us concerning any matter relating to individual rights and your personal information, then please email or write to us at:

Email: Info@lightheorystudio.com

 

Write to:

Data Protection

10a Courcy Road

London

N8 0QH

 

 

 

LIGHTHEORY STUDIO COOKIES POLICY

 

What are cookies?

Cookies and similar tracking technologies, such as tags, scripts and beacons, are small pieces of code (referred to as cookies hereafter) that are stored on a device (computer, mobile phone, tablet etc) and enable a website to "personalise" itself to users by remembering information about the user's visit to the website. We also use cookies within emails we may send.

Cookies are used to collect information, where available, about your device, your IP address, operating system and browser type and how you have interacted with our websites.

While cookies are used to identify users and devices, they only ever collect non-personal information such as IP addresses, device IDs. If the data cookies collect are ever merged with any other information with which you have provided us, such as email addresses, these are anonymised in such a way that identification to actual people is impossible.

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Why do we use them?

Our websites use cookies to:

• Store any preferences you have made and display content to you in a more personalised way

• Evaluate our websites' effectiveness

• Gain insight into the nature of our audience so we can tailor our content accordingly

We will always make sure our websites contain clear and easy to find information about our cookies.

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What types of cookies do we use?

• Per-session cookies - We only use these while you are visiting our website and they are deleted when you leave. They remember you as you move between pages. They also help maintain security.

• Persistent cookies - These cookies stay on your computer until they expire or are deleted. We set automatic deletion dates so that we don't keep your information for longer than we need to.

• First and third-party cookies – Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user - the website displayed in the URL window. Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third-party cookie.

 

Below is a full list of all the different third-party cookies that we use:

 

Cookie

Google Analytics, Google AdSense, DoubleClick

Type

Site analytics (Google Analytics)

Description

Google (www.google.com) operates the Google Display Network: a collection of millions of websites and mobile applications that are powered by display advertising, including many Google services like YouTube. Google also operates the DoubleClick digital advertising platform: the ad technology foundation to create, transact, and manage digital advertising for the world’s buyers, creators, and sellers. The DoubleClick platform includes the DoubleClick Advertising Exchange and Double Click Bid Manager. To learn more about how Google collect and use information for online advertising, please visit http://www.google.com/intl/en/privacy.html

 

Cookie

Pinterest

Type

Social media

Description

Pinterest lets you organize and share all the things you find on the web. People use pinboards to plan and organize their favourite images from the internet. http://pinterest.com/about/privacy/

 

Opting out of cookies

We provide you with choice over the use of cookies as described in this policy.

Please note that our websites may not work correctly if you change certain preferences, such as disabling all cookies.

Please also note that after applying these settings, you will continue to receive advertising, although it may not be tailored to your likely interests using information collected from cookies and similar technologies on your device.

First Party Cookies. If you'd rather we didn't use cookies when you visit us, click here for information on how to configure your browser settings to reject cookies. Please note, disabling these types of cookies won’t turn off advertising on our websites and the advertising you see may be less relevant to you.

 

Third Party Cookies. If you would like to opt-out of third-party cookies, here are some options:

• If you would like to opt-out of receiving personalised ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI), or who follow the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for Online Behavioral Advertising, you can by visiting the opt-out pages on the NAI website and DAA website or click here to opt out.

• Google provides a suite of tools to control its cookies:

  • Google Analytics, which is a tool used to track and report website traffic, provides an out-out browser add-on that can be downloaded here.

  • Google Safety Centre has a tool where you can control the ads you see on Google and control the data used for serving ads to you. It can be found here.

• If you wish to block other cookies, including those being served by companies that are not part of the NAI or the DAA you can use the browser-level cookie controls described below.

 

Browser-level cookie controls

Most browsers allow you to manage cookie settings. These settings can usually be found in the ‘Settings’, ‘Options’ or ‘Preferences’ menu of your browser. The links below are provided to help you find the settings for some common browsers.

• Manage cookie settings in Chrome and Chrome Android and Chrome iOS

• Manage cookie settings in Firefox

• Manage cookie settings in Internet Explorer

• Manage cookie settings in Microsoft Edge

• Manage cookie settings in Safari and Safari iOS